Shopping & Shipping
Where do you ship?
We ship worldwide. Our primary markets are the US, Canada, Europe, and the UK, and we happily fulfill orders to most other countries as well. Shipping availability is confirmed at checkout.
How much does shipping cost?
Shipping is calculated at checkout based on your destination and the weight of your order. You will always see the exact shipping cost before you confirm your purchase.
How long does it take to process my order?
Standard in-stock items are processed and dispatched within 1–3 business days (usually within 48 hours). Custom or made-to-order pieces are crafted specifically for you and take 5–15 business days. We will keep you updated by email throughout the process.
How long does delivery take?
After your item ships, transit times are approximately:
- US & Canada: 7–15 business days
- Europe & UK: 7–12 business days
- Rest of world: 10–20 business days
Transit times are estimates and may vary due to customs clearance or carrier delays.
How do I track my order?
As soon as your order ships, we email you a tracking number. For custom pieces, your tracking number is sent once production is finished and the package is handed to the carrier.
Can I cancel or change my order?
Standard items can be cancelled or modified within 2 hours of placing the order. For custom pieces, you may cancel within the first 24 hours; after that, production begins and the order can no longer be changed, as the materials have been cut and prepared for you.
Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor. Depending on your region, you may also see additional options at checkout.
Is checkout secure?
Yes. All payments are processed over an encrypted SSL connection through Stripe, a certified payment provider. We never see or store your full card details on our servers.
Are there any customs fees or import taxes?
Orders shipped outside the US may be subject to customs duties, taxes, or import fees charged by your local government. These are the responsibility of the customer and are not included in the shipping cost. If a package is refused due to customs fees, we cannot refund the original shipping cost.
Returns & Care
What is your return policy?
We offer a 30-day return window from the date you receive your item. To be eligible, the piece must be unworn, unused, with tags, and in its original packaging. No restocking fee is ever charged.
Who pays for return shipping?
If your item is defective, damaged, or incorrect, we cover the return shipping and send a free replacement or full refund. If you simply changed your mind, the return shipping cost is your responsibility.
Can custom or made-to-order items be returned?
Custom pieces are crafted to your specifications and can only be returned if they arrive defective or damaged. Please contact us within 7 days of delivery with photos of the issue, and we will make it right.
How do I care for my gemstone jewelry?
Wipe gently with a soft, dry cloth after wearing. Avoid exposing your piece to perfume, lotion, harsh chemicals, or water. Store it separately to prevent scratching. With a little care, your gemstone will keep its quiet glow for years.
How do I contact Leaferry?
Email us any time at [email protected] with your order number and any questions. We typically respond within 24 hours.