Frequently Asked Questions

We ship worldwide. Our primary markets are the United States, Canada, Europe, and the United Kingdom, and we happily fulfill orders to most other international destinations as well. Country availability and real-time transit options are confirmed automatically at checkout.

We offer Complimentary Standard Shipping on all orders over $89 within the United States. For orders under $89 or international shipments, shipping is calculated dynamically at checkout based on your destination and parcel weight. You will always see the exact rate before confirming your order.

Standard in-stock items are carefully inspected under studio daylight and dispatched within 1–3 business days (usually within 48 hours). Custom wire-wrapped or made-to-order specimens are crafted individually at our workbench and require 5–15 business days. You will receive email notifications at every milestone.

Once your parcel departs our studio, estimated courier transit windows are:

• United States & Canada: 7–15 business days
• Europe & United Kingdom: 7–12 business days
• Rest of the World: 10–20 business days

All deliveries include end-to-end tracking. Transit times are estimates and may occasionally vary slightly during peak holiday seasons or customs processing.

The moment your parcel is scanned by the carrier, we email you a shipping confirmation containing your direct tracking link. You can also visit our Order Tracking Concierge anytime to check real-time dispatch progress with just your order number and email.

For standard in-stock pieces, cancellations or address corrections can be processed within 2 hours of order placement. For custom or bespoke items, changes are accepted within the first 24 hours; after this window, gemstone wire-wrapping and cutting commence and modifications can no longer be guaranteed.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), alongside express digital wallets including Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed in US Dollars (USD).

Absolutely. All checkout data is encrypted via 256-bit SSL protocol and processed through Level 1 PCI-DSS certified gateways (Stripe & Shopify Payments). Leaferry never stores, sees, or retains your complete payment card details.

For US domestic orders, no import taxes apply. For international deliveries outside the US, packages may occasionally incur local VAT, customs clearance fees, or import duties assessed by destination country border authorities. These fees are the responsibility of the recipient.

We offer a 30-Day Quiet Return Window from the moment your parcel arrives. If a gemstone does not speak to you, you may return it in its original, unworn condition with tags intact and studio packaging. No restocking fees are ever assessed. Read our full Return & Refund Policy.

If your piece arrives damaged, defective, or inconsistent with your order, Leaferry covers 100% of return shipping costs and provides an immediate replacement or full refund. For voluntary preference returns, the customer is responsible for the return postage.

Made-to-order pieces tailored to custom measurements or specific gemstone selections can only be returned if they arrive damaged or defective. Simply email photos to [email protected] within 7 days of delivery and our studio team will resolve it swiftly.

Natural minerals possess living crystal structures that thrive with gentle care:

• Wipe gently after each wear using the complimentary microfiber cloth provided in your Mineral Care Folio.
• Avoid direct contact with perfumes, hand sanitizers, chlorine, or household abrasives.
• Store each piece individually in its soft pouch to prevent surface friction.
• Do not submerge soft crystalline stones (like Labradorite, Opal, or Selenite) in water for prolonged periods.

You can reach our studio craftsmen and customer concierge directly at [email protected] or via our Contact Studio page. We respond thoughtfully to every inquiry within 24 business hours.