Last updated: August 2026
Simple, honest returns – no fine print.
30-Day Returns
You have 30 days from delivery to return any item for a full refund or exchange. Items must be unused and in their original packaging. Custom or made-to-order pieces are final sale unless faulty.
Damaged or Faulty?
If your item arrives damaged, faulty, or not what you ordered, tell us within 30 days and we will replace it or refund you – return shipping on us.
Return Shipping
Change-of-mind returns: return shipping is paid by the customer.
How to Start a Return
Email [email protected] with your order number. We reply within 1 business day with instructions.
Natural Stone Note
Each gemstone is one of a kind. Slight variations in color, veining and inclusions are natural characteristics – not defects.
Contact
Email: [email protected]
Phone: +1 (213) 815 4952
Ingot Spires LLC, Wyoming, United States